Our most common questions about scrapping or selling damaged cars
We’ve scoured the archives to ensure that if somebody has asked it, we’ve answered it. To see if your question has already been answered you can scroll through our questions below, or alternatively if you start typing your query into the search box below it will filter down the results. If you can’t find the answer to your question please do contact us on 03333 44 99 50 or fill in our ‘Ask A Question’ form and we’ll be happy to help. Please be advised that our advisors are very busy, however we endeavor to answer all queries within 24 working hours.
- Top Questions
- How Much Is My Car Worth?
- Can I Sell A Car With Finance?
- Collection Questions
- How Soon Can You Collect My Car?
- Do I Need To Be Present At The Time Of Collection?
- Do You Give Me A Set Time For Collection?
- How Can I Verify The Identity Of The Driver Who Collects My Vehicle?
- How Long Do Collections Take?
- Where Can You Collect From?
- Are There Any Areas Which You Can’t Collect From?
- Are Collections Free?
- Can I Change The Date Of My Collection.
- I Have Not Heard From My Buyer, What Should I Do?
- The Collector Didn’t Come When They Said They Would.
- The Collector For My Vehicle Didn’t Turn Up.
- I’m Not Happy With The Company Buying My Car.
- What Days Do You Collect?
- My Car Is Still At The Scene Of An Accident, Can You Collect It?
- My Car Is Not At My Home Address.
- Why Do I Need A Utility Bill And Photo ID?
- Will You Organise The Collection Of My Vehicle?
- Should My Tyres Be Inflated?
- Does My Car Have To Be On A Public Road?
- Can I Put Household Rubbish In The Car?
- Do You Collect Motorcycles?
- Do You Collect Caravans?
- Who Picks Up The Vehicles?
- Do You Remove Other Types Of Scrap?
- What Is My Collection Reference Number?
- Payment Questions
- Will I Get More Money If I Deliver The Car?
- Will You Haggle On Collection?
- Are Your Prices Guaranteed?
- Do I Have To Pay Anything?
- What Payment Methods Do You Use?
- Do You Make Payments In Cash?
- Do You Price Match?
- Why Do You Need My Bank Details?
- Why Do The Same Vehicles Get Different Quotes?
- I’m Unhappy With The Price You Quoted Me.
- What Makes Scrap Car Comparison’s Prices So Competitive?
- My Payment Hasn’t Cleared.
- When Will I get Paid?
- Will I Get Paid Before Collection?
- Are There Any Charges Or Deductions From My Quote?
- I’ve Received A Higher Quote Elsewhere.
- My Car’s Worth More Than You Quoted.
- How Long Are Quotes Guaranteed For?
- Can You Make Payment To Somebody Else?
- Are Payments Guaranteed?
- I Think My Car Is Worth More Than Scrap, Can You Compare Salvage Prices For Me?
- How Is My Quote Generated?
- Does It Cost Anything For A Quote?
- Paperwork Questions
- What Documents Do I Need?
- What Do I Do With The V5c Log Book?
- Will The Collector Fill Out The Paperwork?
- Will I Get A Receipt?
- Can I Keep My Paperwork?
- It’s My First Time Selling A Vehicle For Scrap, What Do I Do?
- What Do I Need To Complete?
- What Do I Need On The Day Of Collection?
- Why Do I Need To Show ID?
- How Can I Get My Insurance Reimbursed?
- How Can I Get My Tax Reimbursed?
- What Is A Certificate Of Destruction?
- Do I Need To Contact The DVLA?
- How To Declare My Vehicle As Off The Road (SORN)?
- What Is A Waste Carriers License?
- What Do I Do With Previous Car History?
- What Do I Do If I Don’t Have A V5c?
- What If My Car Tax Has Expired?
- My Insurance Company Requested A Certificate Of Destruction (COD).
- Can You Change The Price Based On An Incorrect Appraisal?
- Do I Get A Certificate Of Destruction When I Have Sold My Scrap Car?
- I sold my vehicle to an ATF but I haven’t received a Certificate of Destruction?
- MOT Failure Questions
- Can I Sell A Car Or Van That Has Failed Its MOT?
- What Causes A Failed MOT?
- What Happens After A Failed MOT?
- How Long Do You Have To Fix Your Car After A Failed MOT?
- How Much Does A Failed MOT Cost?
- Is A Failed MOT Recorded?
- Can I Get A Second Opinion On A Failed Mot?
- Is It Illegal To Drive A Car That Has Failed Its MOT?
- Can A Vehicle That Has Failed Its MOT Be Parked On The Road?
- Vehicle Questions
- Can You Collect Vehicles With No Wheels?
- Do You Buy Alloy Wheels?
- I Don’t Have The Keys For My Car?
- My Car Is Still At The Garage.
- My Car Is In Poor Condition.
- Can I Remove The Car Stereo?
- I Have Taken Parts Off My Vehicle.
- What Is An OEM Catalytic Converter?
- I Have A Vehicle That’s Not Registered In The UK, Can I Scrap It?
- Can I Scrap An Abandoned Vehicle?
- Do You Buy Commercial Vehicles?
- Do You Buy Unusual Vehicles?
- Are There Any Vehicles You Don’t Buy?
- What Happens To My Car?
- My Vehicle Still Has A Lot Of Fuel Left In It.
- Does My Vehicle Need To Be Complete?
- Do You Buy Insurance Write-Offs?
- Do You Buy High-End Vehicles?
- What If I Miss Something When Describing My Vehicle?
- Does My Car Need To Have A Valid Insurance Policy?
- Does My Car Need To Be Clean?
- Does It Matter If I Do Not Have Any Service History?
- I want to scrap my car but have personalised number plates which I want to keep.
- Vehicle Damage Questions
- How Do I Sell My Damaged Car or Van?
- What Is My Damaged Car Worth?
- Can A Damaged Car Or Van Be Traded In?
- Can I Drive A Damaged Vehicle?
- Will My Hail Damaged Vehicle Be Written Off?
- Will My Flood Damaged Vehicle Be Written Off?
- Can A Damaged Car Frame Be Repaired?
- Can A Damaged Car Roof Be Repaired?
- Can A Damaged Car Door Be Repaired?
- What Are Car Damage Categories?
- How Much Should A Vehicle Damage Estimate Cost?
- How Do I Check A Vehicle’s Damage History?
- How Do I Report Vehicle Damage?
- What Types Of Vehicle Damage Are Considered A Write-Off?
- Other Questions
- Who Is Scrap Car Comparison And How Does It Work?
- Why Should I Use Scrap Car Comparison?
- What Is An ATF?
- What Is A COD?
- What Is An ELV?
- What Is The Scrap Metal Dealers Act?
- What Is The Difference Between Scrap And Salvage?
- How Long Does The Process Of Selling My Car Take?
- How Do Your Online Quotes Work?
- How Many Quotes Can I Make A Day?
- I Had A Bad Experience With Another Company, Why Should I Use You?
- How Do I Send Photos?
- What Format Do Photos Need To Be In?
- I Don’t Have A Camera, What Can I Do?
- Can I Use Stock Photos?
- What If I Miss Important Information?
- Can I Scrap More Than One Vehicle At A Time?
- How Do I Make A Complaint?
- Am I Entering A Contract By Selling My Car Through Scrap Car Comparison?
- I Don’t Have Photo ID.
- I Don’t Have A Utility Bill.
- My Quote Expired But I Want To Accept.
- The Vehicle Isn’t Registered To Me, Can I Still Scrap It?
- I’m A Motor Trader And Have Several Cars To Sell, Can You Help?
- How Do I Apply To Join Your Network Of Trusted Buyers?
- Do You Take A Copy Of My Utility Bill And ID?
- Do You Charge An Admin Fee On Charity Donations?
- Will The Charity Contact Me After My Donation?
- I Help Run A Charity, How Do I Get Involved In Your Charitable Scheme?
- What Is The Most Scrapped Car Through Your Service?
- What Does ‘Subject To Inspection’ Mean?
- I Can’t Find My Car On Your Website?
- My Car Has Added Extras, Will It Affect My Quote?
- Why Do You Need My Number / Email Address?
- Why Do You Need My Postcode To Run A Quote?
- How Often Will You Contact Me?
- What Does ‘Complete Vehicle’ Mean?
- I Have A Hearing Disability And Can’t Use The Phone, Can I Still Use Your Service?
- What Standard Of Service Can I Expect?
- Where Do I Go For Press Information?
- How Can I Give Feedback?
- Can I Buy A Car From You?
- Do You Sell Scrap Cars?
- Do You Sell Spare Parts?
